Legal
Terms of Service
Last updated: July 2025 · Fio Technology FZE
1. Acceptance of terms
By accessing or using fiohealth.ae, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Nature of our service
Fio Health, operated by Fio Technology FZE, is an online marketplace and booking platform. We facilitate access to private health screening tests offered by our DHA-accredited laboratory partner. We are not a clinic, hospital, or medical provider. We do not employ clinicians, perform sample collection, process laboratory tests, or deliver medical results. All testing, sample handling, and result delivery is performed exclusively by our laboratory partner operating under DHA licensure.
3. Eligibility
You must be 18 years of age or older to use our services. By submitting a booking, you confirm you are providing accurate information and are booking on your own behalf or with legal authority to do so for another person.
4. Booking and appointments
When you submit a booking through our platform, we connect you with our laboratory partner who will contact you to confirm your appointment, collect your sample, process your test, and deliver your results directly to you. Fio Health acts as the booking intermediary only and has no involvement in the clinical process.
5. Cancellations
Bookings may be cancelled with at least 24 hours' notice at no charge. Cancellations within 24 hours may be subject to a fee. No-shows without notice will forfeit any deposit paid. Cancellation requests should be submitted to wecare@fiohealth.ae.
6. Medical disclaimer
Fio Health does not provide medical advice, diagnoses, or treatment. Information on our website is for general informational purposes only. Test results are delivered by and are the sole responsibility of our DHA-accredited laboratory partner. A negative result does not guarantee the absence of infection — results should be discussed with a qualified healthcare professional. Fio Health has no access to and bears no responsibility for the content or interpretation of your results.
7. Limitation of liability
Fio Technology FZE's liability is limited to its role as a booking platform. We are not liable for any outcomes relating to test results, laboratory errors, or clinical decisions. Our maximum liability in respect of any booking shall not exceed the booking fee paid to us. All liability relating to the testing process, sample handling, and results rests with our laboratory partner.
8. Governing law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
9. Changes to terms
We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms? Contact us at wecare@fiohealth.ae.